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Q. What is a slipcase book?
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A. All d'artiste and ESSENCE soft covers come in a high-quality protective cardboard box called a slipcase. |
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Q. Can I have the tracking number for my shipment?
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A. We offer a range of shipping options in our on-line checkout. If Express Shipping is selected you will have access to a tracking number.
If Standard shipping is selected, the order will be sent via airmail and will not have a tracking number. |
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| Q. How much will shipping be? |
A. There are many variables involved in working out the shipping cost, including which books, where they are going, and how they are going. The shipping cost is calculated and displayed during the checkout process, before the credit card details are entered. |
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| Q. Will there by any customs charges/duties? |
A. When ordering from ballisticpublishing.com, you are considered the ‘Importer of Record’ and must comply with all laws and regulations of the country in which you are receiving the goods. You may need to pay to customs clearance fees, import duties and taxes, charged by your country once the shipment reaches you. Ballistic Media has no control over these charges and cannot predict what they may be. Customs policies vary from country to country. We recommend you contact your local customs office for further information. |
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| Q. My book is faulty or was damaged in shipment. What do I do? |
A. Email a picture of the problem to info@ballisticpublishing.com and we will arrange a replacement. |
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Q. I have emailed info
@ballisticpublishing.com and not received a reply. Why not? |
A. Emails to us are answered within one working day. If you have not had a response, the most likely cause is your SPAM detection/blocking software.
It is difficult to answer queries about shipments without using words like “order” which are often detected as SPAM. If your query has not been answered within one working day, email again and we will try and answer using different words. |
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| Q. How can I tell what is happening with my order? |
A. Go to ballisticpublishing.com/store/yourorder.php and enter the email address you used when placing the order, and the order number. |
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| Q. I need a printed receipt for my records and/or for customs clearance. |
A. To bring up a printer friendly page go to ballisticpublishing.com/store/yourorder.php and enter the email address you used when placing the order, and the order number. |
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| Q. I don’t have a credit card. Are there alternative payment methods available? |
A. Ballistic Publishing also accepts paypal, cheques, money orders and telegraphic transfers. Email info@ballisticpublishing.com for more details. |
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| If you have a question that is not answered here email info@ballisticpublishing.com and we will answer you directly. |
